Training Curriculum
For: General Manager, Controller, Dealer Principal
Duration: 2 days
Description: Designed for senior dealership managers, this training covers the fundamentals of financial statements, asset management and frozen capital, liquidity ratios as well as performance ratios for fixed and variable operations. By calculating the dealership’s key performance indicators and comparing them with industry guides, a complete analysis of the current situation is performed, allowing opportunities to be targeted and a precise, quantified action plan to be developedFor: Fixed Operations Manager, Service Manager, Parts Manager
Duration: 1 day
Description: Based on the Financial Management program, this version presents an abridged content focusing on fixed operations performance metricsFor: General Sales Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager
Duration: 1 day
Description: Based on the Financial Management program, this version presents an abridged content focusing on variable operations performance metrics.
For: General Manager, Fixed Operations Manager, Service Manager, Parts Manager
Duration: 1 day
Description: The focus of this program is on collaboration between the service and parts departments to increase production using current resources. Key elements include understanding the relationship between the service and parts departments, the basics of production management, and an analysis of current capacity and its potentialFor: General Manager, Fixed Operations Manager, Service Manager, Parts Manager
Duration: 1½ days
Description: With the goal of providing relevant tools to maximize fixed operations sales, this training emphasizes topics such as pricing strategies in the service and parts departments, customer experience, CSI, and retentionFor: Service Advisor
Duration: 3 days
Description: This 3-day training, offered to all either virtually or privately, covers everything a new service advisor needs to know and helps a more experienced advisor improve their performance. Topics include an overview of the industry, the role of the technical advisor, key performance indicators for a service advisor, communication tools, customer experience in the service department from appointment booking to active delivery, additional sales and the impact of discounts, overcoming objections, the relationship between the service and parts departments, as well as CSI
For: General Manager, General Sales Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager
Duration: 1 day
Description: It is not enough to have the right inventory level, but you also need to have the right vehicles in inventory to achieve your objectives. This training covers the appraisal process, vehicle categories, acquisition in the service lane, reconditioning, and daily holding cost.For: General Manager, General Sales Manager, New Vehicle Sales Manager, Used Vehicle Sales Manager
Duration: 1½ days
Description: This training provides the necessary tools to achieve vehicle sales objectives. Topics include pricing strategy and the velocity model, marketing, different sources of opportunities and conversion rates, various opportunities to generate profit, pay plans, and how to set clear objectives
SERVICES
Solutions tailored to your needs
As the saying goes: “You don’t know what you don’t know!”, it is recommended to start with one of the training programs. These programs target crucial elements for the success of car dealerships and are designed for managers of different departments with the goal of helping them better understand and manage operations. Effective and intensive, these programs are developed to take place at the dealership, which reduces travel time for participants, allows access to resources specific to the organization, and keeps costs as low as possible.
Finally, each training program concludes with the creation of an action plan by the participants to hold them accountable to the necessary changes and to deliver a return on investment.
When the challenge requires extra effort, consulting provides individual and personalized support tailored to the needs of the dealership. A “whiteboard” approach analyzes the current situation based on the brand, region, and other data to target the opportunity and develop the necessary action plan for success
Not all organizations and individuals are equal. Sometimes, additional support is needed to grasp the essential concepts and tasks for excellence, or simply to hold people accountable to expectations. Coaching offers ongoing support to tackle personalized challenges, whether occasionally or as part of a more structured and long-term coaching plan.